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Order & Return

Order Policy
1. How do I place an online order?
(1)Choose the products(the appropriate quantities, sizes, etc)you would like to purchase,add the item to your cart.
(2)Click the Checkout button.
(3)Confirm your delivery information,make sure your billing address matches the shipping address..Then you can continue to checkout.
(4)You can confirm you payment information and choose your payment method.Enter your redemption code if you have any.
(5)Review the order information before submitting.You need to fill in your credit card information and make sure that the information is authentic and matching.
(6)Then you will receive a confirmation email about the order.

2. Custom, Duties and VAT
We always packaged the order as a gift; however, because all items are sold on a Delivery Duty Unpaid basis, thus some countries may impose import duties on deliveries. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country.

3. Order Cancellation
To cancel an order, please contact us immediately. Cancelled orders that haven't been shipped will be refunded with a deduction of a 10% of the order(s) total price which is cancellation fee. Cancellation fee is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).

We process all orders within 6-8 hours after orders been placed, so we may not able to cancel an order after it been placed. Hope you can understand this key point.

What's more, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case.

4. Duplicate orders
From time to time we received duplicate order (two or more of very similar orders) placed within a short period of time from each other by customers. For security reasons we do not have access to the credit card details of customers and all payments for orders are approved by customers themselves.

Our order preparation processes are automated and we are unable to catch duplicate orders unless alerted by customers. We cannot guarantee that we will read the request to cancel a duplicate order pri

Return Policy

If you are not satisfied with our product,you must contact us within a week.All items sent back to us must be in original condition i.e.not worn,altered or washed,with all tags attached. Or merchandise will be returned to sender.
1. A return Authorization must be obtained from customer service specialist. Or the returned package will be returned to you.
2. Please indicate reason for return to get the return authorization and return-to address.
3. Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reason for return.

Exchanges Policy
Exchange requests must be made within 7 days of order receipt for merchandise.
Specify the exchange item and the new color or size in your email to the customer service.
Items must be in original condition and unworn to be accepted as a return.
Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Note:
1. Postage is not refundable.
2. 30% handling fee will be deducted from the refund.
3. If the items are Non-quality Problems, customers need to add 30% postage for exchange delivery fees.
4. Return may takes one to two weeks to process and at least one billing cycle for the credit to appear on your account.
To contact customer service for questions to obtain Return Authorization, please email us.
1) Packing & Sending Your Return
2) Repack your unworn item in the original packaging.
3) Include a reason code on the packing slip for each item you wish to return.
4) Include the packing slip in the shipment, and keep a copy for your records.
5) Fill out your return address information on the label, affix it to your package, and drop it off at your nearest post office. Unfortunately, We can not be responsible for packages lost in transit.

Any other questions,please contact us at sales@nancymount.com.